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    • About Mary Lou Ross, LMT
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      • Manual Lymph Drainage
      • Deep Tissue Massage
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      • Myofascial Release
      • Cupping Massage
      • Swedish Massage
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Douglasville Therapeutic Massage

Changing Lives, One Massage at a Time

You are here: Home / About Our Practice / Our Policies

Our Policies

Cancellation

Your time is as valuable as is ours. Time has been set aside just for your appointment. Please notify us 24 hours in advance if you need to cancel or reschedule for any reason without a service charge. Failure to provide 24 hours notice of cancellation will result in a charge for the full price of the session.

All appointments must be held with a valid credit card. By making this appointment you authorize Douglasville Therapeutic Massage to charge your credit card if you miss your visit and / or fail to cancel or reschedule prior to 24 hours before your original appointment time.

  • A no-show invalidates a gift certificate or coupon meant to be used for the massage therapy session.
  • A no-show will result in a charge for a full session on prepaid accounts.
  • Future appointments after a no-show will require payment of a missed visit fee and pre-payment of the massage therapy session.
  • Packages and gift certificates are non-refundable.

We Accept FSA/HSA

Many plans allow reimbursement for therapeutic massage. See your insurance provider for details about your plan.

Insurance Reimbursement

We do not accept insurance but we can provide required paperwork for reimbursement that may be available to you under your health care plan.

** Please make sure that you have read our Cancellation Policy. It is listed in detail under “Our Policies”

Visit Us

Douglasville Therapeutic Massage
8697 Hospital Drive, Suite 202
Douglasville, GA 30134
Map & Directions

Phone: (404) 402-9985

Find Us on Facebook

Office Hours

Regular Office Hours
Mon - Thurs: 9:00AM - 5:45 PM
Friday - Sunday: Please call the office for availability

Additional Options
Please see our scheduling page for additional options that may be available with therapists Kristi Smith, Cassidi Durrant and Suzanne Phillips.

Premium Sessions
Can't wait? Please call (404) 402-9985 to request special off-hours appointment times. Subject to availability. PREMIUM RATES APPLY.

copyright © 2023 Douglasville Therapeutic Massage | Changing Lives, One Massage at a Time

  • Home
  • About Our Practice
    • About Mary Lou Ross, LMT
    • Areas of Specialization
      • Manual Lymph Drainage
      • Deep Tissue Massage
      • Oncology Massage
      • Neuromuscular Area Specific
      • Myofascial Release
      • Cupping Massage
      • Swedish Massage
    • Conditions We Can Help With
    • Our Services
    • Our Policies
    • What Our Clients Say
    • Contact Us
  • Shop
    • Gift Certificates
    • Massage Packages
  • Your Session
    • What to Expect
    • Pre-Visit Paperwork
  • Gift Certificates
  • Contact Us
  • Make an Appointment
  • Blog